Terms & Conditions

Terms and Conditions:- Emerald City will make every effort to ensure your purchase gets to you within 5 days of your order and safely as possible. Providing excellent customer service & experience is our goal. If you have any special requests regarding your order or perhaps need a little more information, please do not hesitate to contact us and we will always be happy to assist you wherever possible. Terms and conditions:- These terms and conditions apply to the use of this website www.Emeraldcitygifts.co.uk. By using this website and/or placing an order, you agree to be bound by these terms and conditions. Contracts between you and Mooch shall be governed by English law and all disputes shall be submitted to the non-exclusive jurisdiction of the English courts. Pricing and Availability:- We try to keep our website as up to date as possible however we do change our stock regularly and cannot guarantee that a particular product will always be available. Please be aware that some of our products are extremely limited and are sold on a first come first served basis. Our customer service team will always Endeavour to source a particular product for you if it is out of stock and are happy advise you of a suitable alternative where possible. All prices specified on the www.Emeraldcitygifts.co.uk website are subject to change without notice. Each price is inclusive of VAT (currently 15%). There is also an additional charge for delivery. The amount for delivery shall vary according to the delivery method that you choose. Once your order has been process and in the unlikely event that the goods are unavailable, or that Emerald City Gifts needs to change the price due to a supplier price increase, tax change or typing error on the site, Emerald City Gifts will notify you and allow you the opportunity to cancel your order. Privacy Policy:- www.Emeraldcitygifts.co.uk is committed to protecting the privacy of those using our site and the confidentiality of customers personal information. We use the information we collect to provide a better service, to ensure your order is processed smoothly and to keep customers updated of special offers. www.Emeraldcitygifts.co.uk does not sell or rent customers personal information to third parties unless necessary to fulfill your order, such as delivery couriers. Placing an orders:- 1. World Wide Web - www.Emeraldcitygifts.co.uk Our site is available 24hrs a day. Follow the simple on line instructions to place an order. 2. Feel free to place an order over the phone with us. Our opening hours are Monday-Saturday 10.30-17.00hrs tel:- + (44) 113 258 64 63 To place an order we will require your name, address, email address, credit/debit card details and a telephone number so that we may reach you quickly if there is a problem with your order or delivery. Please be aware that orders taken after 12 noon on Saturday will not be processed until the next working day. We may refuse to accept an order if: 1. The goods are not available 2. We cannot obtain authorization for payment 3. There has been a pricing or description error on a product CANCELLATIONS & RETURNS 1 - If you want to cancel an order You can cancel anytime from when you place your order up to 7 days after you receive your goods. Just let us know you are doing this by emailing or writing to us. Please note that once we have dispatched your goods, you become legally responsible for returning the goods to us within 14 days in original condition and at your own expense once you receive them. Please include original packaging. We recommend you post the goods, insuring them against loss or damage in transit, and obtain proof of posting. Once we confirm receipt of your cancelled goods in original condition, we will refund you the price of the goods within 7 days. No refund will be made if the goods are not in original condition. 2 - If you don’t receive your goods within 16 days (18 days for Economy Delivery), or if your goods are damaged in transit Email or write to us so we can check with our courier. If we are at fault we will refund you the price of the goods plus delivery. If we are not at fault, we will refund you the price of the goods, subject to payment by you of the direct postage cost we incur to recover the goods. No refund will be made if your goods are delayed, lost or damaged due to circumstances beyond our control, e.g. the delivery address you give us being incorrect, severe weather conditions, or acts of vandalism or terrorism. This does not affect your statutory rights. 3 - If you think your goods are faulty or not as described If you think your goods are faulty or not as described on this website, post the goods back to us, insuring them against loss or damage in transit. If we agree with you, we will refund you the price of the goods plus the direct postage cost. If we disagree with you, we will offer to return the goods to you, subject to payment by you of the direct postage cost we incur to redeliver the goods. This does not affect your statutory rights. Disclaimer:- While we endeavour to ensure the descriptions and specifications of our products are correct at the time of entering onto the system, we do not intend for it to be binding, only to give a general description of the product. We may make changes to the website, the products or prices described in it, at any time without notice. Our aim is to keep the website as up to date as possible however in the unlikely event an error has occurred